سياسة الاسترداد والإلغاء
This Policy explains how subscription cancellation, downgrades and refunds work on LaserGlobal.ai.
§ 1 · الإلغاء
يمكنك الإلغاء في أي وقت من الإعدادات < الحساب < الاشتراك < إلغاء. Cancellation stops the next renewal only — it does not end your current paid period. Your paid features remain available through the end of the current paid billing period (monthly or annual). At the end of that paid period, your account downgrades to the applicable Free plan.
Cancelling a subscription is a separate action from closing or deleting your account. Cancellation leaves your account and existing data intact under the normal retention schedule in our Privacy Policy. If you also want to close your account, use Settings → Account → Close account.
§ 2 · المبالغ المستردة
Subscription payments are non-refundable except where a refund is required by applicable law. Cancelling a subscription does not generate a refund; your paid access simply continues until the end of the current paid period.
| Scenario | Treatment |
|---|---|
| Monthly plan cancellation | No refund; access continues to the end of the current paid month, then downgrades to Free |
| Annual plan cancellation | No refund; access continues to the end of the current paid annual term, then downgrades to Free |
| Service unavailability >24 hrs (excluding scheduled maintenance) | Pro-rated credit to next invoice |
| Account terminated by us for cause | No refund |
| Duplicate or accidental charge | Refunded in full within 5 business days |
§ 3 · التخفيضات
يسري التخفيض إلى خطة أقل في بداية فترة الفوترة التالية. لا نقوم بالتوزيع النسبي للتخفيضات ضمن فترة مدفوعة.
§ 4 · النزاعات والتصعيد
Contact billing@laserglobal.com خلال 30 يومًا من الرسوم المعنية. إذا لم نتمكن من حلها خلال 30 يومًا، يمكنك التصعيد إلى آلية حل النزاعات في القسم 10 من شروط الخدمة. سيتم الدفاع عن عمليات رد المبالغ المدفوعة ببطاقة الائتمان التي تبدأ دون اتصال مسبق.