Rückerstattungs- & Kündigungsrichtlinie
This Policy explains how subscription cancellation, downgrades and refunds work on LaserGlobal.ai.
§ 1 · Kündigung
Sie können jederzeit kündigen unter Einstellungen > Konto > Abonnement > Kündigen. Cancellation stops the next renewal only — it does not end your current paid period. Your paid features remain available through the end of the current paid billing period (monthly or annual). At the end of that paid period, your account downgrades to the applicable Free plan.
Cancelling a subscription is a separate action from closing or deleting your account. Cancellation leaves your account and existing data intact under the normal retention schedule in our Privacy Policy. If you also want to close your account, use Settings → Account → Close account.
§ 2 · Rückerstattungen
Subscription payments are non-refundable except where a refund is required by applicable law. Cancelling a subscription does not generate a refund; your paid access simply continues until the end of the current paid period.
| Scenario | Treatment |
|---|---|
| Monthly plan cancellation | No refund; access continues to the end of the current paid month, then downgrades to Free |
| Annual plan cancellation | No refund; access continues to the end of the current paid annual term, then downgrades to Free |
| Service unavailability >24 hrs (excluding scheduled maintenance) | Pro-rated credit to next invoice |
| Account terminated by us for cause | No refund |
| Duplicate or accidental charge | Refunded in full within 5 business days |
§ 3 · Downgrades
Die Herabstufung auf einen niedrigeren Tarif tritt zu Beginn des nächsten Abrechnungszeitraums in Kraft. Wir erstatten anteilig keine Herabstufungen innerhalb eines bezahlten Zeitraums.
§ 4 · Streitfälle & Eskalation
Contact billing@laserglobal.com innerhalb von 30 Tagen nach der betreffenden Belastung. Wenn wir dies nicht innerhalb von 30 Tagen lösen können, können Sie an den Streitbeilegungsmechanismus in Abschnitt 10 unserer Nutzungsbedingungeneskalieren. Kreditkarten-Rückbuchungen ohne vorherigen Kontakt werden angefochten.