Política de reembolsos y cancelación
This Policy explains how subscription cancellation, downgrades and refunds work on LaserGlobal.ai.
§ 1 · Cancelación
Puede cancelar en cualquier momento desde Configuración > Cuenta > Suscripción > Cancelar. Cancellation stops the next renewal only — it does not end your current paid period. Your paid features remain available through the end of the current paid billing period (monthly or annual). At the end of that paid period, your account downgrades to the applicable Free plan.
Cancelling a subscription is a separate action from closing or deleting your account. Cancellation leaves your account and existing data intact under the normal retention schedule in our Privacy Policy. If you also want to close your account, use Settings → Account → Close account.
§ 2 · Reembolsos
Subscription payments are non-refundable except where a refund is required by applicable law. Cancelling a subscription does not generate a refund; your paid access simply continues until the end of the current paid period.
| Scenario | Treatment |
|---|---|
| Monthly plan cancellation | No refund; access continues to the end of the current paid month, then downgrades to Free |
| Annual plan cancellation | No refund; access continues to the end of the current paid annual term, then downgrades to Free |
| Service unavailability >24 hrs (excluding scheduled maintenance) | Pro-rated credit to next invoice |
| Account terminated by us for cause | No refund |
| Duplicate or accidental charge | Refunded in full within 5 business days |
§ 3 · Rebajas de plan
El cambio a un plan de nivel inferior tiene efecto al inicio del próximo período de facturación. No prorrateamos rebajas dentro de un período pagado.
§ 4 · Disputas y escalación
Contact billing@laserglobal.com dentro de 30 días del cargo en cuestión. Si no podemos resolverlo en 30 días, puede escalarlo al mecanismo de resolución de disputas en la Sección 10 de nuestros Términos de servicio. Las contracargos de tarjeta iniciados sin contacto previo serán defendidos.