Refund & Cancellation Policy
This Policy explains how subscription cancellation, downgrades and refunds work on LaserGlobal.ai.
§ 1 · Cancellation
You may cancel at any time from Settings > Account > Subscription > Cancel. Cancellation stops the next renewal only — it does not end your current paid period. Your paid features remain available through the end of the current paid billing period (monthly or annual). At the end of that paid period, your account downgrades to the applicable Free plan.
Cancelling a subscription is a separate action from closing or deleting your account. Cancellation leaves your account and existing data intact under the normal retention schedule in our Privacy Policy. If you also want to close your account, use Settings → Account → Close account.
§ 2 · Refunds
Subscription payments are non-refundable except where a refund is required by applicable law. Cancelling a subscription does not generate a refund; your paid access simply continues until the end of the current paid period.
| Scenario | Treatment |
|---|---|
| Monthly plan cancellation | No refund; access continues to the end of the current paid month, then downgrades to Free |
| Annual plan cancellation | No refund; access continues to the end of the current paid annual term, then downgrades to Free |
| Service unavailability >24 hrs (excluding scheduled maintenance) | Pro-rated credit to next invoice |
| Account terminated by us for cause | No refund |
| Duplicate or accidental charge | Refunded in full within 5 business days |
§ 3 · Downgrades
Downgrading to a lower-tier plan takes effect at the start of the next billing period. We do not pro-rate downgrades within a paid period.
§ 4 · Disputes & escalation
Contact billing@laserglobal.com within 30 days of the charge in question. If we cannot resolve it within 30 days, you may escalate to the dispute-resolution mechanism in Section 10 of our Terms of Service. Card chargebacks initiated without prior contact will be defended.