Politique de remboursement et d'annulation
This Policy explains how subscription cancellation, downgrades and refunds work on LaserGlobal.ai.
§ 1 · Annulation
Vous pouvez annuler à tout moment depuis Paramètres > Compte > Abonnement > Annuler. Cancellation stops the next renewal only — it does not end your current paid period. Your paid features remain available through the end of the current paid billing period (monthly or annual). At the end of that paid period, your account downgrades to the applicable Free plan.
Cancelling a subscription is a separate action from closing or deleting your account. Cancellation leaves your account and existing data intact under the normal retention schedule in our Privacy Policy. If you also want to close your account, use Settings → Account → Close account.
§ 2 · Remboursements
Subscription payments are non-refundable except where a refund is required by applicable law. Cancelling a subscription does not generate a refund; your paid access simply continues until the end of the current paid period.
| Scenario | Treatment |
|---|---|
| Monthly plan cancellation | No refund; access continues to the end of the current paid month, then downgrades to Free |
| Annual plan cancellation | No refund; access continues to the end of the current paid annual term, then downgrades to Free |
| Service unavailability >24 hrs (excluding scheduled maintenance) | Pro-rated credit to next invoice |
| Account terminated by us for cause | No refund |
| Duplicate or accidental charge | Refunded in full within 5 business days |
§ 3 · Rétrogradations
Le passage à un forfait inférieur prend effet au début de la période de facturation suivante. Nous ne calculons pas au prorata les rétrogradations pendant une période payée.
§ 4 · Litiges et escalade
Contact billing@laserglobal.com dans les 30 jours suivant la facturation en question. Si nous ne pouvons pas le résoudre dans les 30 jours, vous pouvez escalader vers le mécanisme de résolution des litiges de la Section 10 de nos Conditions d'utilisation. Les contestations de carte initiées sans contact préalable seront contestées.