Policy di rimborso e cancellazione
This Policy explains how subscription cancellation, downgrades and refunds work on LaserGlobal.ai.
§ 1 · Cancellazione
Puoi annullare in qualsiasi momento da Impostazioni > Account > Abbonamento > Annulla. Cancellation stops the next renewal only — it does not end your current paid period. Your paid features remain available through the end of the current paid billing period (monthly or annual). At the end of that paid period, your account downgrades to the applicable Free plan.
Cancelling a subscription is a separate action from closing or deleting your account. Cancellation leaves your account and existing data intact under the normal retention schedule in our Privacy Policy. If you also want to close your account, use Settings → Account → Close account.
§ 2 · Rimborsi
Subscription payments are non-refundable except where a refund is required by applicable law. Cancelling a subscription does not generate a refund; your paid access simply continues until the end of the current paid period.
| Scenario | Treatment |
|---|---|
| Monthly plan cancellation | No refund; access continues to the end of the current paid month, then downgrades to Free |
| Annual plan cancellation | No refund; access continues to the end of the current paid annual term, then downgrades to Free |
| Service unavailability >24 hrs (excluding scheduled maintenance) | Pro-rated credit to next invoice |
| Account terminated by us for cause | No refund |
| Duplicate or accidental charge | Refunded in full within 5 business days |
§ 3 · Downgrade
Il downgrade a un piano di livello inferiore ha effetto all'inizio del periodo di fatturazione successivo. Non calcoliamo i downgrade in proporzione all'interno di un periodo pagato.
§ 4 · Controversie ed escalation
Contact billing@laserglobal.com entro 30 giorni dall'addebito in questione. Se non riusciamo a risolverlo entro 30 giorni, puoi inoltrare al meccanismo di risoluzione delle controversie nella Sezione 10 dei nostri Condizioni di servizio. Gli storni di addebito su carta avviati senza contatto preventivo verranno contestati.