返金・キャンセルポリシー
This Policy explains how subscription cancellation, downgrades and refunds work on LaserGlobal.ai.
§ 1 · キャンセル
以下からいつでもキャンセル可能です 設定 > アカウント > サブスクリプション > キャンセル. Cancellation stops the next renewal only — it does not end your current paid period. Your paid features remain available through the end of the current paid billing period (monthly or annual). At the end of that paid period, your account downgrades to the applicable Free plan.
Cancelling a subscription is a separate action from closing or deleting your account. Cancellation leaves your account and existing data intact under the normal retention schedule in our Privacy Policy. If you also want to close your account, use Settings → Account → Close account.
§ 2 · 返金
Subscription payments are non-refundable except where a refund is required by applicable law. Cancelling a subscription does not generate a refund; your paid access simply continues until the end of the current paid period.
| Scenario | Treatment |
|---|---|
| Monthly plan cancellation | No refund; access continues to the end of the current paid month, then downgrades to Free |
| Annual plan cancellation | No refund; access continues to the end of the current paid annual term, then downgrades to Free |
| Service unavailability >24 hrs (excluding scheduled maintenance) | Pro-rated credit to next invoice |
| Account terminated by us for cause | No refund |
| Duplicate or accidental charge | Refunded in full within 5 business days |
§ 3 · ダウングレード
下位プランへのダウングレードは次回請求期間の開始時に有効になります。有料期間内のダウングレードは日割り計算しません。
§ 4 · 紛争とエスカレーション
Contact billing@laserglobal.com 該当請求から30日以内。30日以内に解決できない場合は、 利用規約のセクション10の紛争解決メカニズムにエスカレーションできます。事前連絡なしに開始されたカードチャージバックは異議申し立てします。