환불 및 취소 정책
This Policy explains how subscription cancellation, downgrades and refunds work on LaserGlobal.ai.
§ 1 · 취소
다음에서 언제든지 취소할 수 있습니다: 설정 > 계정 > 구독 > 취소. Cancellation stops the next renewal only — it does not end your current paid period. Your paid features remain available through the end of the current paid billing period (monthly or annual). At the end of that paid period, your account downgrades to the applicable Free plan.
Cancelling a subscription is a separate action from closing or deleting your account. Cancellation leaves your account and existing data intact under the normal retention schedule in our Privacy Policy. If you also want to close your account, use Settings → Account → Close account.
§ 2 · 환불
Subscription payments are non-refundable except where a refund is required by applicable law. Cancelling a subscription does not generate a refund; your paid access simply continues until the end of the current paid period.
| Scenario | Treatment |
|---|---|
| Monthly plan cancellation | No refund; access continues to the end of the current paid month, then downgrades to Free |
| Annual plan cancellation | No refund; access continues to the end of the current paid annual term, then downgrades to Free |
| Service unavailability >24 hrs (excluding scheduled maintenance) | Pro-rated credit to next invoice |
| Account terminated by us for cause | No refund |
| Duplicate or accidental charge | Refunded in full within 5 business days |
§ 3 · 다운그레이드
하위 등급 플랜으로 다운그레이드는 다음 결제 기간 시작 시 적용됩니다. 유료 기간 내 다운그레이드에 대해 일할 계산하지 않습니다.
§ 4 · 분쟁 및 에스컬레이션
Contact billing@laserglobal.com 청구일로부터 30일 이내에 문의하십시오. 30일 이내에 해결할 수 없는 경우, 다음의 섹션 10에 있는 분쟁 해결 메커니즘으로 에스컬레이션할 수 있습니다: 서비스 약관. 사전 연락 없이 시작된 카드 지불 거절은 방어됩니다.