Política de Reembolso e Cancelamento
This Policy explains how subscription cancellation, downgrades and refunds work on LaserGlobal.ai.
§ 1 · Cancelamento
Você pode cancelar a qualquer momento em Configurações > Conta > Assinatura > Cancelar. Cancellation stops the next renewal only — it does not end your current paid period. Your paid features remain available through the end of the current paid billing period (monthly or annual). At the end of that paid period, your account downgrades to the applicable Free plan.
Cancelling a subscription is a separate action from closing or deleting your account. Cancellation leaves your account and existing data intact under the normal retention schedule in our Privacy Policy. If you also want to close your account, use Settings → Account → Close account.
§ 2 · Reembolsos
Subscription payments are non-refundable except where a refund is required by applicable law. Cancelling a subscription does not generate a refund; your paid access simply continues until the end of the current paid period.
| Scenario | Treatment |
|---|---|
| Monthly plan cancellation | No refund; access continues to the end of the current paid month, then downgrades to Free |
| Annual plan cancellation | No refund; access continues to the end of the current paid annual term, then downgrades to Free |
| Service unavailability >24 hrs (excluding scheduled maintenance) | Pro-rated credit to next invoice |
| Account terminated by us for cause | No refund |
| Duplicate or accidental charge | Refunded in full within 5 business days |
§ 3 · Downgrades
O downgrade para um plano de nível inferior entra em vigor no início do próximo período de cobrança. Não fazemos pro-rata de downgrades dentro de um período pago.
§ 4 · Disputas e escalação
Contact billing@laserglobal.com dentro de 30 dias da cobrança em questão. Se não pudermos resolver em 30 dias, você pode escalar para o mecanismo de resolução de disputas na Seção 10 de nosso Termos de Serviço. Estornos de cartão iniciados sem contato prévio serão contestados.