退款和取消政策
This Policy explains how subscription cancellation, downgrades and refunds work on LaserGlobal.ai.
§ 1 · 取消
您可以随时从 设置 > 账户 > 订阅 > 取消. Cancellation stops the next renewal only — it does not end your current paid period. Your paid features remain available through the end of the current paid billing period (monthly or annual). At the end of that paid period, your account downgrades to the applicable Free plan.
Cancelling a subscription is a separate action from closing or deleting your account. Cancellation leaves your account and existing data intact under the normal retention schedule in our Privacy Policy. If you also want to close your account, use Settings → Account → Close account.
§ 2 · 退款
Subscription payments are non-refundable except where a refund is required by applicable law. Cancelling a subscription does not generate a refund; your paid access simply continues until the end of the current paid period.
| Scenario | Treatment |
|---|---|
| Monthly plan cancellation | No refund; access continues to the end of the current paid month, then downgrades to Free |
| Annual plan cancellation | No refund; access continues to the end of the current paid annual term, then downgrades to Free |
| Service unavailability >24 hrs (excluding scheduled maintenance) | Pro-rated credit to next invoice |
| Account terminated by us for cause | No refund |
| Duplicate or accidental charge | Refunded in full within 5 business days |
§ 3 · 降级
降级到较低级别的计划将在下一个计费周期开始时生效。我们不会对付费期内的降级按比例退款。
§ 4 · 争议和升级
Contact billing@laserglobal.com 在相关收费后的30天内。如果我们无法在30天内解决,您可以升级到我们第10节中的争议解决机制 服务条款。未经事先联系而发起的信用卡拒付将被抗辩。